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To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

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How do I create and access my HerVibrators.com customer portal account?
To get started, click the “Login” smiley face pink icon at the top right of any HerVibrators.com on any page, then create an account. Enter your name, email address, and a secure password. Once you’ve verified your email, you can log in anytime to access your customer portal, where you’ll find order history, saved items, and account settings.
How can I track my order through the customer portal?

After placing an order on HerVibrators.com, sign into your customer portal and navigate to “Order History.” Click the specific order number to view real-time tracking updates, shipping carrier information, and the estimated delivery date. You’ll also receive email notifications with tracking links for added convenience.

Call us directly, if you need to.

What payment methods are supported in the customer portal?

The HerVibrators.com customer portal securely stores multiple payment options, including all major credit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets. To add or update a payment method, go to “Account Settings” → “Payment Methods” and follow the prompts to save your preferred option for faster checkout.

How do I initiate a return or exchange from the customer portal?

For the safety of all our customers, all sales are final.

Is my personal information safe in the HerVibrators.com customer portal?

Absolutely. The HerVibrators.com customer portal uses industry-standard SSL encryption to protect your personal data, payment details, and order history. We never share your information with third parties for marketing purposes, and you can update your privacy preferences at any time under “Account Settings.”

How do I update my shipping and billing information?

Within your customer portal, go to “Account Settings” and select “Addresses.” Here you can add, edit, or remove your shipping and billing addresses. Make sure to click “Save” after making changes to ensure they’re applied to all future orders.

What should I do if I forget my password?

If you can’t remember your password, click “Sign In” and then “Forgot Password?” Enter the email associated with your account, and we’ll send you a secure link to reset your password. Follow the link and create a new password—then you’ll be able to log back into your customer portal.

How do I manage my email preferences and subscriptions?

Log into the customer portal and navigate to “Account Settings,” then choose “Email Preferences.” There you can opt in or out of newsletters, promotional offers, and order notifications. Simply check or uncheck the boxes and click “Save Preferences” to update your subscriptions.