Once the tracking number is available, you will receive an email.

Use the live chat to speak with a manager, if needed.

The HerVibrators.com customer portal securely stores multiple payment options, including all major credit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets. To add or update a payment method, go to “Account Settings” → “Payment Methods” and follow the prompts to save your preferred option for faster checkout.

For the safety of all our customers, all sales are final.

Absolutely. The HerVibrators.com customer portal uses industry-standard SSL encryption to protect your personal data, payment details, and order history. We never share your information with third parties for marketing purposes, and you can update your privacy preferences at any time under “Account Settings.”

Within your customer portal, go to “Account Settings” and select “Addresses.” Here you can add, edit, or remove your shipping and billing addresses. Make sure to click “Save” after making changes to ensure they’re applied to all future orders.

If you can’t remember your password, click “Sign In” and then “Forgot Password?” Enter the email associated with your account, and we’ll send you a secure link to reset your password. Follow the link and create a new password—then you’ll be able to log back into your customer portal.

Log into the customer portal and navigate to “Account Settings,” then choose “Email Preferences.” There you can opt in or out of newsletters, promotional offers, and order notifications. Simply check or uncheck the boxes and click “Save Preferences” to update your subscriptions.